In their current research, Giovanni Pino (University of Chieti-Pescara), Marta Nieto-García (Portsmouth Business School) and Carol X. Zhang (Nottingham Business School) take a closer look at psychological ownership in the context of peer-to-peer (P2P) services. P2P services, like AirBnB or carpooling, do not involve ownership transfer; consumers can make use of resources without the responsibility associated with ownership. However, consumers still may experience psychological ownership toward their service providers’ resources, such as their house or car. The research of Pino and colleagues demonstrates that (1) customer–service provider identification engenders a sense of psychological ownership toward a P2P service setting, (2) psychological ownership, in turn, fosters customer attitudinal and behavioral loyalty, and, (3) cooperative interactions between customers and service providers moderate the effect that customer–service provider identification exerts on customer loyalty via psychological ownership. Thus, the consumers’ feeling of psychological ownership is relevant to P2P services as it might result in a favourable disposition toward a certain service and motivates consumers to use the same service again in the future. A lack of connection might not only result in limited interest in reusing the resources but, in some cases, might even promote misbehaviour.
We frequently share personal data with companies when using online services. Oftentimes, these data not only include information about ourselves, but also information we hold about others, for example friends and family. In their recent research, Joris Demmers, Andrea N. Weihrauch, and Frauke H. Mattison Thompson from the University of Amsterdam examine whether consumers differ in their willingness to share others’ data depending on their social value orientation. Their findings reveal that selfish people are less likely to share others’ data compared to prosocial people, because they feel less ownership for others’ data than prosocials do. Thus, possibly contrary to your own intuition, you might want to trust your selfish friend more than your prosocial friend when it comes to your online privacy.
Demmers et al. (2021) argue that feelings of ownership are the reason why people are more or less likely to infringe on others’ privacy. Future research should have a closer look at further explanations for why people infringe on others’ privacy by sharing their data online. When is the cost of infringing on someone else’s privacy perceived as justifiable? An even deeper understanding of why these so called interpersonal privacy infringements occur is essential to prevent possible harmful consequences of this behavior. Check out this article by Kamleitner and Mitchell (2019) to find out more about the phenomenon of interpersonal privacy infringements.
Click here to read the full article by Demmers et al. (2021).
Vaccines have been crucial for dealing with infectious diseases. However, overcoming vaccine hesitancy remains challenging. In their article, Hengchen Dai (Anderson School of Management, University of California) and colleagues examine whether a communication strategy using reminders impact vaccine intentions. They report data from two sequential large-scale randomized controlled trials that investigate whether nudging people to get vaccinated can improve the uptake of vaccines. The authors randomized whether participants received text-message-based reminders or not and assessed whether they subsequently scheduled an appointment for the COVID-19 vaccine and eventually obtained the vaccine. In the first reminder the authors varied whether the reminder was designed to induce feelings of psychological ownership over the vaccine. Reminders indicated that the vaccine had ‘just been made available for you’ and encouraged participants to ‘claim your dose’. The results reveal that text-based reminders designed to overcome barriers can effectively encourage vaccinations. The effects are heightened when the reminders leverage psychological ownership, making people feel that a dose of the vaccine belongs to them. The research of Hengchen Dai and colleagues thus provide valuable insights into how vaccine uptake can be maximized and highlight the value of inducing feelings of ownership.
The tragedy of the commons is a well-known problem we face: How can consumers be encouraged to take better care of public goods? In their recent research, Joann Peck (University of Wisconsin-Madison), Colleen P. Kirk (New York Institute of Technology), Andrea W. Luangrath (University of Iowa), and Suzanne B. Shu (Cornell University) use marketing knowledge to address issues of sustainability for public resources. The authors propose that psychological ownership over a public good, i.e. people feel as if the property is one’s own, increases the propensity for stewardship behaviors. Their research shows that individual-level behavioral intervention of increasing psychological ownership is able to affect nonowners’ behavior toward resources. These findings offer new insights into how social welfare can be improved and can benefit marketers of public good.
Research on the consequences of psychological ownership has mostly focused on its effects on the relationship with a specific target of ownership. But could it be that psychological ownership also has carry-over effects on domains unrelated to the specific target of ownership? A new research by Ata Jami (Northwestern University), Maryam Kouchaki (Northwestern University), and Francesca Gino (Harvard University) examines this question. Specifically, the authors propose that psychological ownership increases prosocial behavior behavior because it boosts people’s self-esteem and therefore makes them more willing to help out. They also identify materialism and mine-me sensitivity as moderators of this effect. This research suggests that psychological ownership besides having profound implications on our relationships with possessions can also affect behavior in unrelated domains, such as altruistic behavior.
A recent research reveals a novel antecedent of psychological ownership: smell. Ruta Ruzeviciute (University of Amsterdam), Bernadette Kamleitner (WU Vienna University of Economics and Business) and Dipayan Biswas (University of South Florida) examined the effect of scented advertising on product appeal. They found that scented as opposed to non-scented advertising increases product appeal. Interestingly, the authors found that the mechanism accounting for this effect is a sense of proximity induced by scent, which in turn increases psychological ownership. In other words, when people smell a scented (vs. non-scented) ad, they like the advertised product more because they experience it as being closer to them and more ‘theirs’. These findings add to the literature on proximity as an antecedent of psychological ownership implying that it is not only through direct contact and touch that people can experience psychological ownership, as prior research has shown; smell can also induce psychological ownership through its ability to represent the essence of an object that is not physically present.
Can experiencing positive affect during consumption make consumers feel that a brand is ‘theirs’? A recently published paper by Carina Thürridl (University of Amsterdam), Bernadette Kamleitner (WU Vienna), Ruta Ruzeviciute (University of Amsterdam), Sophie Süssenbach (WU Vienna), and Stephan Dickert (Queen Mary University London) answers that yes, it can! Among the authors of this paper, the readers of this blog can recognize many researchers who have been associated for long with the current blog as contributors. This team of researchers examined the role that positive affect may play in the development of psychological ownership. Across various studies with various product categories and real as well as fictitious brands, they found that experiencing positive affect during consumption induces stronger feelings of psychological ownership for a brand. They also found that this effect is stronger when a brand has an affective positioning in the first place. You can learn more about this research by having a look at the cartoon-style summary below. And if this triggers your curiosity further, you can read the complete article here. Don’t forget: for a maximum sense of psychological ownership, make sure you read it when being in a good mood!
A survey of pet owners found that they spent an average of US$2,883 in 2016 on 22 “common expenses” for their dogs, compared with $1,926 for cats, based on an analysis of the data collected for the 2017-2018 National Pet Owners Survey. The extra money went primarily toward vet visits and kennel boarding, but dog owners also spent more on treats, grooming and toys.
And almost half of households own a dog, while just 38 percent have a cat. Generational trends suggest this divergence is likely to grow, as millennials are more likely to adopt a canine, while baby boomers tend to be cat lovers.
One reason suggested was that dog owners had stronger bonds to their pets, which prompted them to spend more on things like veterinary care.
My research uncovered a key factor indicating why dog owners feel more attached to their pets: Dogs are famously more compliant than cats. When owners feel in control of their pets, strong feelings of psychological ownership and emotional attachment develop. And pet owners want to be masters – not servants.
Like other marketing researchers, my work uses “willingness to pay” as an indicator of the economic, rather than emotional, value owners place on their pets. It shows – and compares – how much pet owners would pay to save their animal’s life.
Who’s in control?
So I carried out three online experiments to explore the role of psychological ownership in these valuations.
In the first experiment, I asked dog or cat owners to write about their pet’s behavior so I could measure their feelings of control and psychological ownership. Participants then imagined their pet became ill and indicated the most they would be willing to pay for a life-saving surgery.
Dog owners, on average, said they would pay $10,689 to save the life of their pet, whereas cat owners offered less than half that. At the same time, dog owners tended to perceive more control and psychological ownership over their pets, suggesting this might be the reason for the difference in spending.
Of course, correlation is not causation. So in a second experiment, I asked participants how much they would be willing to pay to save their animal’s life after I had disturbed their sense of ownership. I did this by asking participants to imagine their pet’s behavior was a result of training it received from a previous owner.
As expected, disrupting their feelings of ownership eliminated the difference in valuation between dogs and cats.
Since pet owners like to control their animals, and since cats are less controllable than dogs, the third experiment went straight to the point: Does the owner value the dog or cat for its own sake or for its compliant behavior?
To find out, I again asked survey respondents to describe how much they’d be willing to pay to save their pet’s life, but this time I randomly assigned one of four scenarios: Participants were told they either own a dog, a cat, a dog that behaves like a cat, or a cat that behaves like a dog.
Participants reported they would pay $4,270 to save the life of their dog, but only $2,462 for their cat. However, this pattern was reversed when the pet’s behavior changed, with dog-behaving cats valued at $3,636, but cat-behaving dogs only $2,372.
These results clearly show that the animal’s behavior is what makes people willing to pay.
Master or servant
These findings establish that psychological ownership is a driving factor in dog owners’ higher valuations.
People feel ownership because they perceive that they can control their pets’ behavior. This research even distinguishes the type of control that probably most stimulates ownership feelings: It’s not just physical control, such as being able to pick up an animal or drag it by a leash. Rather, it’s the animal’s voluntary compliance with its owner’s wishes.
No matter how cute and cuddly your kitties may be, they can’t compete with dogs when it comes to giving pet owners the sense of mastery they seek.
This article has been updated to correct how much pet owners say they spend on their cats and explain the data more completely.
Have you ever found a bar or a café on your own, without any prior information or recommendations from others? If yes, have you ever wondered what consequences the sense that this venue is ‘your’ discovery might have on your subsequent relationship with the venue? A new research by two contributors of this blog, Michail Kokkoris and Bernadette Kamleitner (WU Vienna University of Economics and Business), together with Erik Hoelzl (University of Cologne), examines this question and provides novel insights into service marketing. A series of studies including various methodologies (field study, representative survey, online and lab experiments) and various service domains (cafés, bars, restaurants) provides evidence that the way a venue is first found has an impact on customers’ attitudes and behaviors towards this venue. Specifically, when customers have the sense that they discovered a venue on their own (rather than assisted by some information or others’ recommendations), they report stronger bonds with the venue in terms of self-connection, emotional attachment, and psychological ownership. In turn, stronger customer bonds translate into higher customer loyalty. For example, a survey with a presentative sample of Viennese coffee-goers showed that customers who have discovered a venue on their own spend more money in the specific venue compared to other venues, plan to come back more often and are willing to pay more even in the case of price increases. However, this seems to hold only for discoveries with a positive outcome, that is, when the overall experience with the venue is outstanding in the first place. In short, the sense of own discovery may have some previously unacknowledged benefits for businesses – an idea that is perhaps ‘heretical’ in the era of social media, where most businesses strive for attention and visibility. Letting customers discover venues on their own and have this ‘eureka’ experience can have beneficial managerial implications. Next time you accidentally stumble on a bar that no one has talked to you about, be prepared: A long-lasting, intimate relationship between you and the bar might be just beginning!
A recent study shows the relevance of psychological ownership theory in the domain of music streaming. Music streaming services have become the most popular way of consuming music nowadays. What characterizes the use of these services is a lack of legal ownership of the music that consumers listen to. But can consumers nevertheless develop feelings of psychological ownership? And what effects can that practically have? Sebastian Danckwerts and Peter Kenning (Heinrich‐Heine‐Universität, Düsseldorf, Germany) conducted a study to address these questions. The results show that consumers can indeed develop feelings of psychological ownership both of the service and the music featured. More importantly, this research also shows that music‐based psychological ownership is a predictor of users’ intention to switch from free to premium. Therefore, helping consumers develop a sense of psychological ownership may be profitable for providers of music streaming services.